Cloud-based Unified Communications
Stay in touch with customers virtually anywhere you do business.
You can’t make the sale if you don’t get the call. Cloud-based communications (also called Unified Communications as a Service, or UCaaS) lets you connect all your devices, so customers can reach you no matter where you are. It’s a system that can help you reduce IT costs while enabling your mobile workforce with tools that simplify communications, and it doesn’t require an in-house IT department to run.Talk to a Business Solutions Expert
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Let's look at key features:
Real-time video with screen sharing and messaging for easy collaboration. Can work on any device and any platform.
Outbound Caller ID
Customize your outbound caller ID to display your business number even when calling customers from your personal phone.
Voicemail to E-mail
Turn your voicemails into e-mails that you can archive for reference or for easy search.
Auto Attendant IVR (Interactive Voice Response) answers and directs calls to the appropriate person on a desktop or mobile phone without a live operator.
A click-to-communicate feature allows you to quickly and easily call customers from any connected device, and instant messaging provides secure one-on-one or group text chats.
Paperless inbound and outbound faxing for e-mail, mobile and browser with status updates.
Can be integrated on existing VoIP phones and mobile devices via app. System also integrates with most CRM platforms, and allows for easy 4-digit dialing.
Remote Device Management
Upgrade, configure and troubleshoot desk phones remotely, without the need for an on-site IT team.
Training & Support
Upfront training, focused implementation support, and 24/7 live support.
Let’s take a closer look…
Cloud-based communications make admin tasks easier by displaying key metrics that spotlight how you communicate at a glance, so you can improve customer satisfaction and improve collaboration to get things done faster. Set real-time stats and reports for managers to analyze and for employees to self-evaluate. Dashboard views come standard on all systems, and scale effortlessly as your team grows.
Access your voicemails anywhere, from any device, to make sure calls get returned quickly. Plus, turn your voicemails into transcripts delivered to your e-mail inbox to save time, create an audit trail and improve accuracy. Multitask by talking to one customer as you catch up on messages from others. Save time and increase productivity.
Seamlessly move calls between desk and mobile phones. With advanced call routing and FindMe / FollowMe control that allows users to receive calls at any location and at several numbers, you won’t miss a customer call again. The mobile app provides advanced features that give you full control over your communications.
3 Reasons Your Business Needs Unified Communications to Improve Customer Satisfaction and Operational Efficiency >
Download this infographic to see how much cloud-based communications can do for your business.
ROI in a year with cloud-based communications
The new system cuts our phone costs in half. It ends up paying for itself in the first year.