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Customer Engagement
Create powerful interactions throughout the customer journey.
Creating Special Moments
UScellular® is excited to offer our business and government customers a robust customer engagement solution, powered by Infobip, that reliably and securely sends out relevant content, derived from customer interests and activities.
Engage with your employees and customers using multiple channels, such as SMS, WhatsApp and more to create interactions for any business scenario.
Create Powerful Interactions Throughout the Customer Journey
Send Bulk Messaging
Easily create and deploy personalized campaigns with a simple visual interface.
Engage Across Channels
Communicate seamlessly with customers on the channels they prefer.
Construct Communication Workflows
Segment and orchestrate customer journeys based on their behavior, with a drag-and-drop codeless interface.
Gain New Insights
Track and optimize the performance of your communication efforts with unified analytics.
Why Use a Customer Engagement Solution?
Using individualized content derived from customer interests and activities, businesses can build long-lasting relationships by sending fully tailored notifications, reminders, promotional content and more to their customers and employees.
For example, humans are exposed to up to 20,000 messages every day. This includes social media, news, advertising and conversations with other people.1
With 90% of customers now demanding personalized service, new technologies are enabling channels-wide hyper-personalized service. By utilizing cutting-edge AI skills and real-time data, customization will only get more accurate, predictive and emotionally driven.2
- Patient engagement
- Remote patient monitoring
- Claims processing
- Outage alerts
- Meter reading
- Payment reminders
- Citizen engagement
- Social services
- Tax collection
- Marketing engagement
- Mobile shopping
- Shipping notifications
Why Isn’t Your Business Sending Texts?
Research shows that customers engage quickly with texts, with 90% of consumers opening a text within three minutes of receiving it.3 Despite the increase demand from consumers for communication via text, only one in three retailers currently use it as a marketing channel.
Call 855-388-9192 to find the customer engagement solution that works best for your organization
References
- Trendspotting 2024: Five trends in marketing and experiences | MarketHype
- Personalization 2.0: 8 Trends for 2024 | Medium
- SMS Marketing Open Rates & Statistics | Sender
- Tap Into The Marketing Power of SMS | Gartner