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AI-POWERED, ALL-IN-ONE BUSINESS COMMUNICATION
Take your business phone system to the next level with a cloud-based communications solution.
Stay in touch with customers virtually anywhere you do business.
You can’t make the sale if you don’t get the call. Cloud-based communications (also called Unified Communications as a Service, or UCaaS) lets you connect all your devices, so customers can reach you no matter where you are. It’s a system that can help you reduce IT costs while enabling your mobile workforce with tools that simplify communications, and it doesn’t require an in-house IT department to run.
Boost Your Team’s Efficiency
Improve team productivity with HD-quality one-to-one, group and webinar-style meetings for up to 5,000 attendees.
Streamline workflows with AI-powered Auto Attendant, Group Messaging, SMS and Team Chat.
Use the device of your choice for business communications; mobile, browser-based or traditional desk phone with HD Voice.
Empower your workforce and delight your customers with an Omnichannel cloud contact center solution.
Let’s look at key features:
Video Conferencing
Real-time video with screen sharing and messaging for easy collaboration. Can work on any device and any platform.
Outbound Caller ID
Customize your outbound caller ID to display your business number even when calling customers from your personal phone.
Voice mail to Email
Turn your voice mails into e-mails that you can archive for reference or for easy search.
AI-powered Auto Attendant
Easily create, update and schedule professional welcome messages, call menus to route to the appropriate person and custom on-hold messages mixed with license-free music.
Instant Communication
A click-to-communicate feature allows you to quickly and easily call customers from any connected device, and instant messaging provides secure one-on-one or group text chats.
E-faxing
Paperless inbound and outbound faxing for e-mail, mobile and browser with status updates.
Easy Integration
Can be integrated on existing VoIP phones and mobile devices via app. System also integrates with most CRM platforms, and allows for easy 4-digit dialing.
Remote Device Management
Upgrade, configure and troubleshoot desk phones remotely, without the need for an on-site IT team.
Training & Support
Upfront training, focused implementation support, and 24/7 live support.
Learn more about Cloud Business Communications
Let’s take a closer look...
Business Dashboard
Cloud-based communications make admin tasks easier by displaying key metrics that spotlight how you communicate at a glance, so you can improve customer satisfaction and improve collaboration to get things done faster. Set real-time stats and reports for managers to analyze and for employees to self-evaluate. Dashboard views come standard on all systems, and scale effortlessly as your team grows.
Businesses adopting unified communications experience on average a 52% boost in workplace productivity and 45% improvement in business efficiency.*
*Eastern Management Group. “Unified Communications Productivity Analysis.” Sangoma, 2019. https://info.sangoma.com/rs/733-KSK-625/images/eastern-management-group-productivity-analysis.pdf
Voicemail Efficiency
Access your voicemails anywhere, from any device, to make sure calls get returned quickly. Plus, turn your voicemails into transcripts delivered to your email inbox to save time, create an audit trail and improve accuracy. Multitask by talking to one customer as you catch up on messages from others. Save time and increase productivity.
93% of IT managers surveyed said VoIP and mobility features were crucial for small businesses.*
*Eastern Management Group. “Unified Communications Productivity Analysis.” Sangoma, 2019. https://info.sangoma.com/rs/733-KSK-625/images/eastern-management-group-productivity-analysis.pdf
Mobile Application
Seamlessly move calls between desk and mobile phones. With advanced call routing and FindMe / FollowMe control that allows users to receive calls at any location and at several numbers, you won’t miss a customer call again. The mobile app provides advanced features that give you full control over your communications.
You can save up to 55% and improve your productivity with unified communications.*
*Crexendo. “VoIP Phone System for Small Business.” 2020. https://www.crexendo.com/solutions/small-business/
At a glance:
3 Reasons Your Business Needs Unified Communications to Improve Customer Satisfaction and Operational Efficiency
Download this infographic to see how much cloud-based communications can do for your business.
A deeper dive:
Modernizing Municipal Government Communications with Unified Communications as a Service
Read a case study on how one city streamlined operations and saved money with cloud-based communications.
Ready to talk about cloud-based communications?
Learn more about what cloud-based communications can do for your business. We’ll help you choose the options that work best for you.